Frequently Asked Questions

Everything you need to know about shopping with Nine West.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

Do you offer international shipping?

Yes, Nine West ships to several countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I determine my correct shoe size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe pumps and boots for maximum comfort.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through PayPal and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive according to our return policy.